Privacy Policy

Who We Are

Our website is wholly owned and operated by:

CHANGING LIVES CHARITY ORGANISATION NPC 2022/214339/08
3rd Floor, 2 Old House Lane, Melrose Arch,
Gauteng 2176,
South Africa

Donation Information

When you make a donation on our website, we collect certain information to process your donation and provide you with a receipt for tax purposes.

This information may include:

  • Your name

  • Your email address

  • Your mailing address

  • Your phone number

  • Your ID number

  • Your company number

  • Your tax number

  • Your payment information

We do not retain your credit/debit card number. Our payment processor PayFast will retain your credit card information should you elect to become an automatic monthly donor. This is to facilitate the automatic monthly processing of your credit or debit card.

Third-Party Payment Processors

We use reputable third-party payment processors like PayFast to securely handle your donation transactions. These payment processors may collect and process your payment information on our behalf. We do not store or have access to your full payment details, such as credit card numbers.

Donation Acknowledgment

After making a donation, you will receive an acknowledgment email from us. This email may include a thank-you message, a tax receipt/certificate for your donation, and information about how to contact us if you have any questions or concerns regarding your donation.

We do not sell, trade, or share your personal information with any third parties for marketing or commercial purposes. Your information is solely used for processing your donation and providing you with acknowledgment and tax-related documents.

Email Communications

If you choose to subscribe to our newsletter or updates during the donation process, we may use your email address to send you periodic updates about our charity’s activities, events, and news. You can opt-out of these communications at any time by following the unsubscribe instructions provided in the emails or by contacting us directly.

Comments on Blog posts

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/.

After approval of your comment, your profile picture that you have already supplied is visible to the public in the context of your comment.

Cookies and Tracking

Our website may use cookies to enhance your browsing experience and provide analytical information to improve our website’s performance. You can adjust your browser settings to disable cookies if you prefer not to use them. However, please note that disabling cookies may affect the functionality of certain website features.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year.

If you select “Remember Me”, your login will persist for two weeks or longer. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Security

We take the security of your personal information seriously. We implement industry-standard security measures to protect your data from unauthorized access, disclosure, alteration, or destruction. Our site also has an industry-standard SSL certificate.

Data Retention

We retain your donation information for a reasonable period to comply with legal and accounting requirements. If you have any questions or requests regarding the retention of your data, please contact us.

Embedded Content From Other Websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Your Rights

You can request corrections to your personal data if it is inaccurate or incomplete.

You can request the deletion of your personal data, except for data we are required to retain for legal, accounting, or other legitimate reasons.

You can opt-out of email communications by following the unsubscribe instructions in our emails or contacting us directly.

Contact Information

If you have any questions, concerns, or requests regarding your personal information or this privacy policy, please contact us at: info@clcharity.org

Changes to this Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or for legal and regulatory reasons. Please review this policy periodically to stay informed about how we protect your privacy.

This privacy policy was last updated on [20th September 2023].



Thank you for supporting our charity
Your trust and privacy are important to us



© 2023 Changing Lives Charity
All rights reserved.